DISPUTE RESOLUTION POLICY

(Last modified on November 29, 2016)


This Policy sets out the dispute process to be followed when an Influencer and Advertiser who have used the Payment system elect to use to the Payment Dispute Resolution process to resolve a dispute between them.

The Payment Dispute Team

Both parties of the dispute case can elect to have their dispute arbitrated by the Dispute Team. The role of the Dispute Team extends to taking all actions necessary to resolve the case in an impartial and evidential manner. You acknowledge that the verdict of the Dispute Team is final, binding, and irreversible.

User Responsiveness

Advertiser

Advertisers can initiate a dispute anytime after the fees have been deposited to VITY (but not yet released to the Influencer).

After 48 hours of the dispute initiation, the option to ask VITY for for help in Arbitration will become available.

Once a dispute is opened, an Advertiser is given 14 days to respond to it. Otherwise, they will automatically lose the dispute and the pending payment will be transferred to the Influencer's account.

Influencers

Influencers can initiate a dispute after the Advertiser has deposited the fees to VITY (but not yet released to the Influencer) AND only after the Influencer has submitted at least one piece of evidence and 7 days has past since the evidence submission.

After 48 hours of the dispute initiation, the option to ask VITY for for help in Arbitration will become available.

Once a dispute is opened, an Influencer is given 14 days to respond to it. Otherwise, they will automatically lose the dispute and the pending payment will be returned to the Advertiser's account.

Payment Dispute Resolution Process

STAGE 1 - INITIATE CLAIM

If you are having trouble getting hold of the other party for a Campaign, or they are refusing to follow the Terms of the Campaign, your next step is to initiate a dispute claim.

This process will facilitate a controlled discussion based on evidence of the Campaign being carried out or whether the Terms of the Campaign have been completed to satisfaction. We urge you to be fair, empathetic and open to discussion in order to resolve the dispute between yourselves. That is the best possible scenario.

If you initiate a claim and it has not been escalated to Arbitration, the dispute will be automatically ruled in your favor and the money refunded or advanced if there is no response from the other party after 14 days.

STAGE 2 - NEGOTIATIONS

You will use the discussion/messages thread in the dispute page to discuss evidence and information to support your side of the dispute. Once the dispute is resolved by the two parties, the Advertiser will initiate payment to release funds to the Influencer.

After 48 hours of the dispute initiation, the option to ask VITY for for help in Arbitration will become available. Please ONLY use this option if you cannot agree on a solution with the other party.

Note: Arbitration will require VITY to take over the dispute and will render your service fees non-refundable.

STAGE 3 - ARBITRATION

The VITY Team will review all the evidence pertaining to this Campaign and the dispute. We will respond within two business days. If any clarification is required, you will be contacted by VITY.

Any external correspondence will only be counted at VITY's desecration and might not be counted at all. We therefore advise you to keep ALL communication regarding the Campaign within the VITY system.

VITY will analyze the activities and discussions so far in the campaign to solve the dispute. All decisions made by VITY are final.